Job Description

We are seeking a dynamic and customer-focused Branch Manager to lead our retail banking branch. The Branch Manager will oversee day-to-day operations, ensure excellent customer service, manage staff, and drive sales growth. This role requires leadership skills, a strong understanding of banking products, and the ability to manage both people and processes effectively.

Job Responsibilities

• Supervise and lead branch staff, ensuring high performance and a focus on customer service.
• Manage daily operations, including cash management, compliance, and service quality.
• Drive sales initiatives by promoting bank products and services to customers.
• Ensure adherence to banking policies, regulations, and security protocols.
• Handle escalated customer issues and ensure customer satisfaction.